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Overview

Reach Cyberlord to hire an ethical hacker for your cybersecurity needs. Fast, reliable service.

What to Include in Your First Message

Tell us what you need assessed and why. A short summary of the systems in scope, the business decision behind the test, and any deadline you are working towards is enough to start. You do not need a formal specification before the first call.

Mention the authorization you already hold: whether you own the systems, whether a client has appointed you, and which signed approvals exist. Cyberlord only performs testing where written permission covers the exact domains, IP ranges, and applications involved.

If you are responding to an incident rather than planning an assessment, say so in the first line and include what you have observed, when it started, and whether systems are still exposed. Incident work is triaged ahead of project enquiries.

How New Enquiries Are Handled

Every enquiry starts with a scoping conversation, usually within one business day. We confirm the objective, agree the boundaries, and explain which assessment type fits: penetration test, vulnerability assessment, security consulting, or incident response.

You then receive a written proposal with scope, methodology, timeline, deliverables, and price. No technical work begins until that proposal is accepted and the authorization document is signed.

Client details, findings, and evidence are treated as confidential from the first message. We can sign your NDA or provide ours before any sensitive material is shared.

Response Times and Availability

Standard enquiries are answered within one business day. Active incidents are handled around the clock, including weekends, because containment decisions rarely wait for office hours.

If your request is urgent, say so in the first line and include a phone number and time zone. Incident and account-takeover cases are triaged ahead of general enquiries, including outside business hours.